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ADM-261 Certified & Valid Braindumps ADM-261 Sheet

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New Service Cloud Administration Actual Test - ADM-261 Updated Torrent & Service Cloud Administration Practice Pdf

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Salesforce Service Cloud Administration Sample Questions (Q214-Q219):

NEW QUESTION # 214
Whendesigning a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Choose 2 answers.

A. Case assignment rules
B. Case dashboards
C. Case queues
D. Case custom reports

Answer: A,C

NEW QUESTION # 215
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

A. Use Process Builder for notifications and account teams to monitor cases.
B. Use Process Builder for notifications and case teams to monitor cases.
C. Use escalation rules for notifications and account teams to monitor cases.
D. Use escalation rules for notifications and case teams to monitor cases.

Answer: B

NEW QUESTION # 216
Universal Containers would like for article to be different channel for social interactions.
What solutionshould a consultant recommend?

A. Create a Visualforce page on the customer community portal.
B. Set up insert Article into Social post and enable the customer community portal.
C. Create a Chatter group andinvite the customer to join with an external chatter user.
D. Set up communication channel layouts in the object manager to use Insert Article into Social post.

Answer: B

NEW QUESTION # 217
What should a consultant recommend to ensure chat requests containenough information for reps to effectively respond?

A. Configure lightning guided engagement.
B. Customize the lightning console that page.
C. Customize the pre-chat form.
D. Configure a chat validation rule.

Answer: C

NEW QUESTION # 218
What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

A. Use the Salesforce data loader to load and cleanse the data.
B. Cleanse the data outside of Satesfbrce and then migrate thedata.
C. Upload the data into Salesforce and then run data cleansing tools.
D. Use the Salesforce import wizard to load and cleanse the data.

Answer: B

NEW QUESTION # 219
......

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